Managed ICT services
Our Care family products have been designed to take care of your information system. Moreover they are supplemented by tailored managed services according to the requirements of a customer. Service support is performed by our professional 24x7 ICT Service Desk that represents a single point of contact for all requirements and guarantees a coordinated and quick resolution of your ICT issues.
The Care family of managed ICT services includes:
- care for end user components DesktopCare (desktop, notebook, printers and other peripherals)
- care for applications ApplicationCare
- care for infrastructure DatacenterCare/ContinuityCare
- complex care for the entire information system TotalCare
Our managed ICT services consist from a regular fee and optional services with guaranteed service levels. According ICT practices, our service catalogue is divided into logical and easy-to-understand groups of services with transparent
service levels. Our service provisioning model is based on ITIL® good practices. In 2007 PosAm was the first company in Slovakia to achieve the ISO 20000 (ITIL®) certification and is subject to periodic re-certification.
In regards to the ownership of resources, our service delivery model is based on outsourcing or outtasking. The services provided in the outsourcing model include the transfer of customer employees or assets. Outtasking represents a different approach, as the resources remain with the customer.
